This Privacy Policy applies to REGIONAL BILLBOARD CO PTY LTD (ABN 44 623 929 215) and any related entities of REGIONAL BILLBOARD CO PTY LTD, including its holding company and any subsidiaries (referred to in this policy as we, our or us).
To provide you with the best possible service, we collect and use certain personal information about you. Your privacy is important to us and we are dedicated to ensuring your personal information remains private. The following privacy policy sets out how we handle your personal information, consistent with the Australian Privacy Principles within the Privacy Act 1988 (Cth) (the Act).
For the purposes of this policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
1. Information we collect
In the process of conducting our business, we may collect a range of personal information from current and prospective customers, clients, users, service providers, job applicants and other individuals where it is necessary in order to operate our business. The kind of information collected will depend on the nature of your dealings with us, but may include:
contact information and identification such as your name, date of birth, contact number, e-mail address, residential and/or business address, demographic information (such as your postcode, age and gender) and driver’s licence or other identification document details;
payment details (such as account or credit card details) and payment related information in connection with your purchase of our goods or services; or
information collected from marketing campaigns, member surveys and your interactions with us, including via social media.
You may notify us that you wish to deal with us by not identifying yourself or using a pseudonym. However, if you do not provide us with the personal information we request, we may be unable to provide you with the full range of our services and, depending on the information withheld, you may be ineligible to use our services.
Sensitive information
We generally do not require you to provide us with any sensitive information. However, if this is required, or if you provide us with sensitive information for any reason, you consent to us collecting that information and us using and disclosing it for the reason that you provided it to us and otherwise as permitted under the Act. Sensitive information, means information such as health information, information about your race, sexual orientation, ethnic origin and religious beliefs.
2. How we collect information
Information collected from you
Most of the personal information we collect will be collected directly from you. This may occur when you: contact or interact with us in person, by e-mail, phone or other forms of communication, or via forms on our website, or social media accounts;
sign up to purchase any of our services;
respond to any of our job advertisements;
visit our premises;
sign up to purchase any of our services; or
attend events hosted or operated by us.
Information collected from third parties
We may sometimes collect your information from third parties such as:
information held by online third-party services, that you have granted us access to (e.g. Google, Facebook, etc.);
parties you refer us to, or who refer us to you, including personal referees when you apply for a job with us;
where you are employed or engaged by an entity that purchases services from us, from an authorised representative of that entity;
contractors that we engage to provide services to us;
third party recruitment agencies you have provided your details to; or
marketing agencies or providers of similar lists or information which have been legally acquired by us.
Information collected automatically
When you visit or interact with our website, our online platform, or any other online platform operated by us (Platforms) we (as well as any of our third party service providers) may use a variety of technologies that automatically or passively records information about how the Platform is accessed and used (Usage Data). Usage data may include your IP address or other unique identifier for the device used to access a Platform, browser type, device type, date and time of visit, pages viewed and your use of features or applications on the Platform. Usage Data helps us to keep the Platforms relevant for our guests and members. Usage Data is usually non-identifying, but if it can be used to identify you, we will treat it as personal information.
We may use Cookies (data files placed on a device when it is used to visit a Platform) to keep track of personal preferences and compile aggregate data about Platform traffic and online interactions with us, so that we can offer you better experiences and tools in the future. Cookies may be used by us or our service providers for security purposes, or to facilitate site navigation and personalise your experience on the Platform. You should be able to configure your computer or other web browsing device so that it disables cookies or does not accept them. However, some of our website features may not function as a result.
3. Purpose of use or disclosure
We collect, use and disclose your personal information for a variety of purposes, including:
to provide you with our services;
for any purpose which we notify you about when we collect your information, or to which you have provided your consent;
to provide various business support services to our customers and/or users;
to notify customers and/or users of news and event information;
for security and safety purposes;
responding to your enquiries, concerns or complaints;
to consider and assess your application for as a potential job applicant or contractor;
to distribute promotional material and inform you about products, services, special offers and events;
to customise, measure and improve our services;
improving your experience with us and our marketing, including through data analytics, product planning and research;
to process or verify payments authorised by you;
to comply with the law, including a lawful request from law enforcement; and
other purposes related to the provision of our services.
4. Disclosing your personal information
We may disclose your information to third parties, including:
our agents or contractors who perform a particular function or service on our behalf;
your employer or former employer as part of conducting a reference check.
Examples of our third-party agents or contractors include:
mail distribution providers;
secure data storage providers;
information technology service providers;
debt collection agencies; and
accountants, lawyers and other professional advisors.
We may also disclose your information to third parties where required or authorised by or under law.
We will not sell or provide your information to a third party for the purposes of direct marketing without your informed consent.
5. Direct marketing
Direct marketing is the promotion of goods and services directly to you including through emails, SMS, phone calls and the post. We will only send you direct marketing materials if permitted by law or if you have consented. You can unsubscribe from receiving direct marketing materials from us at any time by contacting us on the details set out below or by following the unsubscribe link in the communication itself.
6. Cross-border disclosure
Our preference is to use third party service providers who are based in Australia, however we may use overseas service providers to process your personal information. The countries in which these third parties are located will depend on the circumstances. However, in the course of our ordinary business operations some personal information that we hold is sent to facilities in Canada and the United States for processing and storage.
When we disclose your personal information to third party recipients located outside of Australia, we will use reasonable commercial efforts to ensure that these third parties protect this personal information in a manner consistent with this Privacy Policy and as otherwise required pursuant to the Act.
7. Storage and Security
We may store personal information on computer databases and/or in hard copy, and we employ reasonable commercial physical and electronic security measures to protect any records that we hold which contain your personal information.
The security of your personal information is important to us and we take reasonable steps to protect your information from unauthorised access or disclosure and ensure the accuracy and proper use of your personal information, including using a range of physical, technical and administrative measures such as:
using SSL encryption to store and transfer personal information on our Platforms;
hosting of our Platforms on servers located in secure third-party centres, who use best-practice procedures to ensure the security of data;
reviewing the adequacy of technical and physical security measures used by any third-party suppliers who will be processing or storing your personal information; and
ensuring that all personnel or staff engaged by us are made aware of the contents of this Privacy Policy and any additional policies and procedures relating to the use protection and disclosure of personal information which we may introduce from time to time.
While we take all reasonable steps to ensure that your personal information is protected from misuse, interference or loss, no method of transmission over the internet, or method of electronic storage, is 100% secure. Each individual that provides personal information to us via the internet or by post does so at their own risk. To the extent permitted by law, we cannot accept responsibility for misuse or loss of, or unauthorised access to, personal information where such security of the information is not within our control.
If a data breach occurs, and there is a real risk of harm to you as a result of such breach, we will notify you as soon as possible and as required pursuant to the Act.
In addition to the measures we take to protect your personal information, you should ensure that you keep secret and regularly change any access passwords to any accounts on our Platforms, and always logout of any secure pages at the end of your session.
8. Access and Correction
You have the right to request access to and the correction of personal information we hold about you.
You can contact us using the details below if you want to access or correct any personal information we hold about you. We may require that you prove your identity, before we provide you with access to any personal information we hold about you.
Upon your written request we will provide you with a copy of your personal information that we hold, unless there is a legitimate reason at law not to do so. We will take reasonable steps to correct your personal information if we are satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading. This extends to third parties that we have provided your personal information to unless it is impracticable or unlawful to do so.
9. Resolving concerns
If you have a concern or complaint relating to our handling of your personal information, please contact us in writing using the contact details provided below, outlining the nature of your complaint. We will endeavour to respond to your complaint within 30 days of receipt.
When contacting us, please provide as much detail as possible in relation to your query, issue or complaint.
Your complaints are taken seriously and will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner and in accordance with the Act. We request that you cooperate with us during this process and provide us with relevant information we may require.
If your complaint is not satisfactorily resolved, you can contact us to discuss your concerns or the complaint may be taken to the Office of the Australian Information Commissioner.
10. Contact Us
If you have questions or suggestions, please contact us at:
Email: info@gawk.com.au
Mailing address: 3/281 Brunswick St, FITZROY VIC 3065
11. Updating this Policy
If we decide to change this Privacy Policy, we will post the changes on our webpage at www.gawk.com.au. You should check this Privacy Policy regularly for any changes.
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